Terms & Conditions

Effective Date: 23rd July, 2025

1. Acceptance of Terms

By using this website or making a booking directly through www.ahilyafort.com, you agree to be bound by the terms and conditions set forth below. If you do not agree with these terms, please do not proceed with using the site or making a reservation.

2. Use of Website

You may browse and make direct bookings via our website without creating an account. You agree not to misuse the website in any way, including attempting unauthorized access or posting false or misleading information.

3. Booking, Payment & Confirmation

• A 100% advance deposit is required to confirm a reservation at Ahilya Fort.
• For stays between 21st December and 6th January, 100% non-refundable advance is required at the time of booking.
• Reservations are not considered confirmed until the 100% advance deposit is received.
• Advance payments may be made via bank transfer, or credit card (MasterCard, Visa).
• Guests are responsible for all bank charges and must ensure transfers are made in Indian Rupees, with their name as reference.

4. Cancellation, Date Change & Refund Policy

Cancellation:

• 60+ days prior to check-in: 100% refund
• 46–60 days prior: 50% refund
• 31–45 days prior: 25% refund
• 0–30 days prior: No refund
• Festive season (21 Dec – 6 Jan): No refund or date changes under any circumstances

Date Changes:

• 60+ days prior: Free date change
• 46–60 days prior: 25% of deposit forfeited; guest must pay 100% of new booking within 7 days
• 31–45 days prior: 50% of deposit forfeited; guest must pay 100% of new booking within 7 days
• 0–30 days prior: No changes permitted; new deposit required

Refunds:

• In case of a refund for payments received by credit card; we shall not be able to refund the money to your credit card. We can refund the necessary amount to your bank account only after deducting the bank transfer fee or any other charges that we might have incurred at the time of receiving the deposit or any charges that we may incur at the time of refund.
• Bank transfer fees (approx. ₹1,500) and other applicable charges will be deducted.
• Refunds may take up to 2 months due to compliance procedures.

Force Majeure:

In case of cancellation due to uncontrollable events (war, pandemic, natural disaster, government orders), deposits will be held as credit for 12 months. No refunds will be provided.

5. Check-In / Check-Out

• Check-in time: 14:00
• Check-out time: 12:00 noon
  Early check-in or late check-out is subject to availability and may incur additional charges.

6. Guest Conduct & House Rules

• Guests are expected to conduct themselves with respect for others and the property.
• Management reserves the right to evict any guest engaging in disruptive, illegal, or inappropriate behavior, without refund.
• Smoking is not permitted inside rooms. It is permitted in public areas as long as it does not disturb other guests.
• Pets are allowed only with prior written permission from the General Manager.
• Valid government-issued photo ID is required at check-in.

7. Liability Disclaimer

• Ahilya Fort is not liable for any loss, damage, theft, or misplacement of personal belongings.
• The hotel is not responsible for personal injuries, accidents, or medical issues during your stay.
• Guests are encouraged to use the safes provided in rooms and take necessary precautions.

8. Third-Party Links

Our website may contain links to third-party booking engines, services, or resources. We are not responsible for the content, policies, or accuracy of these external sites and recommend that you review their terms separately.

9. Privacy & Data Use

All information submitted by users through the site is governed by our Privacy Policy. By using the website or making a booking, you consent to the use of your data in accordance with our policy, including secure data sharing between Ahilya Fort and our sister property, Ahilya by the Sea.

10. Intellectual Property

All content on this site including photographs, descriptions, and branding are the intellectual property of Ahilya Fort or its partners and may not be copied or reproduced without permission.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts of Indore, Madhya Pradesh, India.

12. Updates to This Agreement

We reserve the right to revise or update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.